CUSTOMER-FACING TEAMS
Empower your customer-facing teams
Your customer-facing teams are challenged to respond quickly to customers with highly personalized, relevant and compliant communications — via the customer’s channel of choice. Messagepoint Connected empowers your front-office teams, with approved, standardized customer communications managed in Messagepoint, that can quickly and easily be personalized to drive the right customer experience every time.
How Messagepoint can help
Stay in control by centralizing communications.
Giving your customer-facing teams access to communications managed in Messagepoint, you can maintain control over the content and ensure that they are sending the right communications to your customers.
Personalize the customer experience.
Messagepoint Connected makes it easy to target the right content to your customers and add personalized notes through a controlled editing experience, so your teams can truly create a one-to-one experience.
Work within your CRM and respond faster.
Customer teams can quickly respond with communications managed in Messagepoint, while working from Salesforce Sales and Service Cloud or your own customer management system.
Optimize content with AI.
Eliminate duplicate content and improve the quality of your communications’ reading levels, sentiment and ensure brand alignment by leveraging AI-powered content intelligence.
Messagepoint Connected
Messagepoint Connected enables your sales, customer service representatives, agents and partners to quickly and easily respond to customers with the approved print and digital communications managed in Messagepoint.
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