The language we use when we communicate with borrowers has a powerful impact on how a message is interpreted, how well it is received, and whether it provokes the desired response
Watch this on-demand webinar, and learn how the latest advancements in generative AI and intelligent content management can help you give borrowers ready access to the information they need, all while ensuring that it’s easy to understand, conveys the appropriate sentiment, and is optimized for the delivery channel.
Borrower confusion comes at great cost. J.D. Power’s 2025 study shows servicer satisfaction at 596/1,000—131 points below that…
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In parts 1 and 2 of this series, we explored how credit unions can leverage AI to optimize…
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For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive…
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