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Customer Communications Management

By providing more intelligent approaches to migrating, authoring, optimizing and managing your content, Messagepoint gives you AI-powered control over all your customer communications.

Customer Communications Management Diagram with icons for email print chatbots text messages and web Customer Communications Management Diagram with icons for email print chatbots text messages and web

AI-Powered Customer Communications Management

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations in highly regulated industries to enhance customer experiences with optimized communications. At the heart of our solution lies our intelligent content hub that leverages the power of AI to enable maximum efficiency while delivering compliant, relevant communications.

Messagepoint gives you end-to-end control over your customer communications across all channels. From migrating off legacy systems to our intelligent content management hub, communications composition, interactive communications, orchestration, delivery, and archiving, Messagepoint has you covered. We also play nicely with others, and layer on top of existing composition and digital delivery systems to enable you to modernize your communications without tearing out existing systems.

Explore our Customer Communications Management software platform by clicking on key areas of functionality below.

Content Migration
and Optimization

Rationalizer

Composition

OTHER COMPOSITION CONNECTORS

Messagepoint Connected

Messagepoint
Composer

Interactive
Communications

Processing,
Delivery and Tracking

Messagepoint
ECP

Featured resources

MORE RESOURCES
Aspire Customer Communications Management Leaderboard Vendor Hosted CCM 2023
Articles

2023 Aspire CCM Leaderboard

Messagepoint was Recognized as a Leader in the 2023 Aspire CCM-CXM Technology Vendors Leaderboard for the sixth consecutive…

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FI SPARK Matrix2024
eBooks & Whitepapers

Messagepoint recognized as an overall technology leader in the 2024 SPARK Matrix for Customer Communication Management by Quadrant Knowledge Solutions

Quadrant Knowledge Solutions has recognized Messagepoint as an overall technology leader in the 2024 SPARK Matrix for Customer…

Read the whitepaper
Coworkers looking at tablet together
eBooks & Whitepapers

6 tips to increase relevancy and personalization of customer communications in financial services

Personalization of the experience for financial services can apply to a broad spectrum of activities and communications, really…

Read the whitepaper
MORE RESOURCES
ANALYST REPORTS

Messagepoint recognized as a Customer Communications Management leader by industry analysts

Learn what industry experts have to say about Messagepoint’s intelligent content hub and why it’s consistently positioned as a leader for Customer Communications Management.

Read the analyst reports
Customer Communications Management analyst reports

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