The AI Inflection Point in CCM: From Assistance to Governed Automation
Correspondence
Take complete control of your correspondence.
Managing large inventories of hundreds or thousands of letters, email templates, and SMS messages is a challenge. Legacy systems make it difficult to ensure compliance and control quality across your corpus of communications – all the while requiring slow, manual and tedious change cycles. But there is another way.
How Messagepoint can help with your Correspondence Management
Reduce the burden on IT
With master templates that share content down to variants, you can eliminate the redundant work of managing hundreds of duplicated templates. It also makes it easier to make changes to content across communications to ensure a consistent customer experience.
Accelerate content operations with agentic AI
Say goodbye to slow, manual content management processes. With MARCIEAssist, business users can describe what they need in natural language and Messagepoint’s agentic AI executes the work on their behalf — with full visibility, audit trails, and rollback so you stay in control.
Empower business users and frontline workers
Harness an intuitive and code-free content authoring experience for both batch and ad-hoc communications to accelerate change cycles and reduce reliance on technical teams
Generate batch and on-demand jobs with custom workflows
Whether it’s your frontline team sending one-off communications or a high-volume batch job, you can easily request and send personalized, error-free, on-brand and compliant correspondence and materials. Configurable workflows are available so you can add required approvals where needed.
Stay in compliance
Create a centralized, single point of control for regulatory content and disclosures shared across touchpoints to ensure every communication has the right information and is up to date.
Make it personal
Harness the power of advanced personalization options that make it easy to target the right content to your audience and hit the right mark – every time. Add Messagepoint Connected to enable customer-facing teams to achieve one-to-one personalization with a controlled editing experience.
Create better, more consistent content
Built-in AI-Assisted Authoring capabilities guide content authors in creating clearer, more consistent, and compliant content with real-time insight into reading level, sentiment and the flagging of potential brand violations.
Collaborate with all stakeholders
Embedded workflow and powerful QA capabilities enable collaboration across content creation teams, legal, and compliance to ensure the right stakeholders can optimize, review, and approve content as required.
Get to digital faster
Omnichannel touchpoints make communicating with your customers through to their channel of choice easy. Sophisticated content sharing ensures a consistent experience across all channels automatically and efficiently.
